33,000 retail industry professionals in New York City
33,000 retail industry professionals gathered in New York City, January 17 to 20, for Retail’s BIG Show 2016 See more insights from Retail’s BIG Show 2016 – Show Dailies.
Category: RETAIL
“Happy to Be Hooked: Design, Emotion and the New Customer Experience”
Written on January 20, 2016 by Fiona Soltes on NRF.com Chris Bye, entrepreneur and customer experience strategist opened a Retail’s BIG Show session called “Happy to Be Hooked: Design, Emotion and the New Customer Experience” with a photo of Draper and a charge to “look at the world through a new lens.” That lens requires looking at and understanding[…]