“Happy to Be Hooked: Design, Emotion and the New Customer Experience”

Written on January 20, 2016 by Fiona Soltes on NRF.com Chris Bye, entrepreneur and customer experience strategist opened a Retail’s BIG Show session called “Happy to Be Hooked: Design, Emotion and the New Customer Experience” with a photo of Draper and a charge to “look at the world through a new lens.” That lens requires looking at and understanding[…]